Rules and Regulations

All services must be prepaid.
Payment by check must be submitted 5 working days prior to service.
CC payments will be subject to 3.5 % surchrage.
A signed Credit card Approval form is required before reservation is confirmed.
International accounts my require CC imprint before service.

Delivered Invoice form before or after service-s is rendered will be considered as an actual legal contract between the names listed and Merlin Bus.

Full refund will be honored on cancellations made 48 hours prior.
Cancellations , notice must be submitted at least 24 hrs prior to service.
Untimely cancellation will result in established rate Charges.
Exceptions are accepted due to: weather, natural disaster or Manager’s advice.

Gratuity for our drivers recommended 20%. Smoking, sodas and food will not be alloud in our vehicles. (Only water). Damages produced to the vehicle upholstery and equipments other than normal wear and tear will be documented by our Drivers and assessed by a manager on duty for further charges.

Cities and States we Service

Atlanta, Boston, Connecticut, Charlotte, Chicago, Dallas, Detroit, Huston, Laredo, Los Angeles, Miami, New Orleans, New Jersey, Orlando, Phoenix, San Antonio, San Jose, Washington DC, El Paso and New York.

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